How does pricing work?
Every service is quoted on request. Tell us what you need and we confirm the exact price before anything is booked — you only pay after you approve it. No surprises.
When do I pay?
After your request is quoted and you accept. Card payments are switching on with our Paystack launch; until then our team arranges payment with you directly.
How much notice do you need?
Most services need 3 hours notice. Airport pickups need 12 hours so we can track your flight properly.
Can I cancel?
Yes — cancel free any time before the vendor is dispatched. Just tell us on the order or WhatsApp.
Who provides the services?
Kwana vets every vendor personally — drivers, chefs, therapists, photographers. If anything falls short of standard, tell us and we make it right.
Do I need to be staying at a Kwana apartment?
No — anyone in Abuja can order. Staying with us unlocks host-provided extras like cleaning and laundry inside your booking.