Kwana is a verified shortlet marketplace built for Abuja. Every apartment on Kwana has been inspected in person by our team, and a guest’s payment is held by Kwana until they have checked in.
We are a Nigerian company registered with the Corporate Affairs Commission and operating from Abuja, Federal Capital Territory.
1.1 Kwana lists short-stay apartments in Abuja and lets guests book and pay for them in the Kwana app at app.kwana.ng.
1.2 Before an apartment appears on Kwana, a member of our team visits it. We record what we found as Reality Scores: the power situation, the measured internet speed, the water supply and the security arrangements. Hosts cannot edit these.
1.3 When a guest books, the money is paid to Kwana and held in escrow. The host is paid 24 hours after the guest checks in. If the apartment is not what was advertised, the guest tells us within 24 hours and we fix it, move them, or refund them in full.
1.4 Our policies are public: the refund, cancellation and dispute policy and the privacy policy.
Every listing has been visited and scored by the Kwana team.
Bank transfer or card, through a licensed Nigerian payment provider. Your money is held until you check in.
Airport pickup, car rental, a private chef, massage and spa, errands and delivery, photoshoots — quoted before you pay.
A shelf-stable breakfast kit is placed in the apartment before every stay booked through Kwana.
Recognition that grows with every stay.
A WhatsApp line for anything during your stay, and an SOS button in the app.
3.1 Hosts list their apartment at app.kwana.ng/host. We verify the host’s identity and their right to let the property, inspect the apartment, and photograph it.
3.2 Guests pay before they arrive, so hosts never chase payment. Payouts go to the bank account in the host’s name, 24 hours after check-in.
3.3 Founding hosts list free during the founding period. The current offer is described in the host section of the app.
4.1 Kwana is built and run by a small team based in Abuja: a founder and managing director, a head of inspections who leads the apartment visits, heads of host partnerships, guest experience and brand, and property inspectors.
4.2 Kwana Technologies Limited is registered with the Corporate Affairs Commission of Nigeria, RC 9818472. Our registered office is in Kaduna State; the business operates from Abuja, Federal Capital Territory.
4.3 Identity checks are carried out through a licensed verification partner. Kwana never stores national identity or bank verification numbers.
5.1 Kwana sends transactional messages only: one-time login codes, booking confirmations, check-in details and payout notices. We send them by email from hello@kwana.ng and, where enabled, by SMS. We do not send marketing SMS.
| Reason | Where |
|---|---|
| Bookings, stays and general questions | hello@kwana.ng |
| Hosting and partnerships | partners@kwana.ng |
| Concierge requests | concierge@kwana.ng |
| Your data and privacy | privacy@kwana.ng |
| WhatsApp (during a stay) | +234 802 776 5041 |
| Web | app.kwana.ng |